Return Policy

Effective Date: November 13, 2024

At Viptopix, we are committed to providing you with the best products and services. If you are not completely satisfied with your purchase, we offer a straightforward return policy to ensure your satisfaction.

1. Returns Eligibility

To be eligible for a return, the following conditions must be met:

  • Time Frame: Returns must be requested within 30 days from the date of purchase.
  • Condition: Items must be unused, undamaged, and in their original packaging.
  • Proof of Purchase: A receipt or proof of purchase must be provided to initiate a return.

2. Non-Returnable Items

The following items are non-returnable:

  • Gift cards
  • Downloadable software products
  • Products that have been opened or used
  • Items marked as final sale or non-returnable at the time of purchase

3. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Email us at Inf@Viptopix.xyz or call 601-940-9210 to request a return authorization.
  2. Return Authorization: You will be provided with a return authorization number and instructions on how to return the product.
  3. Return Shipping: You are responsible for paying for return shipping costs, unless the return is due to a defect or error on our part.
  4. Inspect the Returned Item: Once we receive the returned item, we will inspect it to ensure it meets our return criteria.

4. Refunds

Once your return is approved, a refund will be processed to the original payment method. Please note that it may take 5-7 business days for the refund to appear in your account, depending on your payment provider.

5. Exchanges

If you would like to exchange an item, please return the original item and place a new order. Unfortunately, we do not process direct exchanges at this time.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at Inf@Viptopix.xyz or 601-940-9210. We will arrange for a replacement or refund for defective products.

7. Shipping Charges

Shipping charges for returns are non-refundable, unless the return is due to a mistake on our part (e.g., incorrect or damaged items).

8. Contact Information

For any questions or concerns regarding your return, please reach out to our customer service team:

  • Phone: 601-940-9210
  • Email: Inf@Viptopix.xyz
  • Address: 2050 Washington Avenue, Jackson, Mississippi, United States

By making a purchase with us, you agree to this return policy. Thank you for shopping at Viptopix!